Terms and Conditions

This page sums up the main points of our Terms and Conditions. When you use Rooster Bet, you accept the full Terms and every policy of our website. We may change the Terms when needed and we tell players about important changes where we can, so check them from time to time.

Who runs Rooster Bet

Novatrix SRL, a company registered in Costa Rica, runs Rooster Bet as its owner and operator. Novatrix SRL holds a licence from the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202508056-FI2.

Who can play

You must be at least 18 and of the legal age for online gambling in your country of residence. You are responsible for following the laws and age rules where you live. We can ask for proof of age at any time and restrict access or suspend an account if this rule is not met. Players from some countries cannot deposit or play for real money, and the full list is part of the Terms.

One account per player

Each player can open one personal account. Several accounts can lead to their closure and to all payments being stopped. Nobody else, including minors, may use your account, and the account is for personal use only, never for commercial profit. You also confirm that you do not use a VPN. If we detect the same IP address on two or more accounts, we may keep the funds or suspend access, and that decision is final.

Documents

We can ask for documents at any time, for example passport details, an ID card, proof of address or statements that show where your money comes from. Documents must be in Latin or Cyrillic letters, otherwise we may ask for a short video in which you show them. If you refuse to send what we ask for, or the documents do not match your details, we may close the account and keep the funds in it.

Deposits

You can play in EUR, USD, NOK, AUD, NZD, CAD, JPY and several cryptocurrencies. Deposits must come from a payment method in your own name, as we do not accept third-party payments. If a security check shows that this rule was broken, winnings are confiscated and the deposit goes back to the owner of the payment account. Contact our support team to find out which payment methods suit your country best.

Withdrawals

The minimum withdrawal is 30 CAD. The maximum depends on the payment method and is shown when you choose it. The weekly withdrawal limit is 7,500 CAD and the monthly limit is 30,000 CAD, and the monthly limit starts again on the first day of each month. If you have wagered less than three times your last deposit before asking for a withdrawal, we may charge processing fees. We may check your identity before any payment and hold a withdrawal until the check is done. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, the account may be locked, and winnings may be confiscated if your KYC details are not complete within 40 days of our request.

Fair play

We do not allow advantage play, collusion, chargebacks, forged documents or other cheating. In such cases we may close the account and cancel payments. If you find a bug in a game or in our software, do not use it and report it to us quickly. A Bitcoin deposit marked as replace-by-fee can lead to the immediate closure of the account. We are not a bank, so your balance earns no interest and we do not exchange currencies.

Taxes and responsibility

You are responsible for any fees and taxes on your winnings under the laws where you live. Gambling can lead to a loss of money. We are not responsible for losses caused by hardware or software faults or by an unstable internet connection.

Inactive accounts

If you do not sign in for 12 months in a row, your account becomes inactive and a monthly administration fee may be charged while it still holds money. We tell you by e-mail before this happens, and the fee stops when you use the account again.