Privacy Policy

We look after the personal data you share with us when you open an account and play at Rooster Bet. Our privacy policy follows the Canadian PIPEDA and the European GDPR.

Data we collect

We collect identity details such as your name, username, date of birth and ID number, contact details such as your address, e-mail and phone number, and financial details such as payment card data and bank statements. We also record your deposits, withdrawals, games, bonuses and the responsible gambling tools you use, together with technical data such as your IP address, browser and device.

Why we use it

We use your data to run your account, process payments, check your identity and age, answer your questions and give you access to promotions. We also use it to meet anti-money-laundering rules, to support responsible gambling and to keep our platform secure.

Who receives it

Payment providers, identity check services and game providers receive only the data they need for their part of the service. With your consent, partners who send promotional e-mails or messages can receive your contact details. We share data with authorities only when the law requires it. Some support tools that help us answer chats and e-mails also have limited access to messages.

How long we keep it

We keep personal data only as long as we need it. Anti-money-laundering rules require us to keep it for at least five years after an account is closed, so we cannot delete it earlier.

Your rights

You can withdraw your consent, see and correct your data, ask us to delete it, limit or object to its use, ask for a copy in a portable format and stop marketing messages. You can also complain to a data protection authority.

Security

Your account can only be opened with your own login details, and you can turn on two-factor authentication. Keep your password private. Our website is meant for people aged 18 and over, and we do not knowingly collect data from anyone younger.

Questions

Write to [email protected] or use Live Chat if you have questions about your personal data.